Accountability is the single most powerful, most desired, yet least understood characteristic of a successful environment. “Holding people accountable” generates tension, yet without accountability, time and energy is spent generating excuses about why something did or did not happen. It’s human nature to blame other people or circumstances for our problems. 

Individuals, teams and organizations pay a high price for this behavior. Strategies adopted in reaction to this behavior result in solutions that are half-hearted, safe, passive and diluted. Worse yet, sometimes the result is no action at all.